Client Specialist

About Us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots, relationships are the key to our business. We hire individuals who bring new ideas to the table, understand smart risk-taking, and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman.

What We Offer

• Growth opportunities with tools to advance beyond this position
• Incentive opportunities
• Comprehensive benefits packages for full-time and eligible part-time employees
• Generous merchandise discount: 50%, 60% & 70% off Talbots and Haven Well Within
• Referral Incentive Program
• Discounts on travel, shopping, concerts, and more

What We Value

“WE CARE”

• We Win as a team and are dedicated to ensuring and applauding each other’s success.
• We Encourage creativity, innovation, and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work in.

Who You Are

• Driven to create, build, and cultivate relationships with customers and the community, focusing on prospecting and establishing a strong clientele from existing and new customers
• Strong ambition and passion for achieving goals, both individually and as part of a team
• Able to work cooperatively in a diverse work environment
• Passionate about selling and seeks organized, thoughtful ways to drive new traffic into the store
• Excellent written and verbal communication skills with a high level of integrity
• Strong planning and organizational skills to proactively contact clientele in a relevant, timely, and meaningful way
• Professional, assertive, and friendly with the ability to make decisions independently
• Technologically adept at navigating POS/computer/iPad/handheld systems
• Available 20–29 hours per week with flexibility to work evenings, weekends, and holidays based on business needs
• Comfortable climbing ladders, moving regularly, and standing for extended periods
• Able to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
• Support all service enhancers to build strong relationships, including active use of Concierge
• Achieve sales and service metrics in key measurable areas, including Clienteling/Outreach, Appointment Setting, and Talbots Classic Awards
• Plan and prioritize tasks and responsibilities to meet customer and business needs
• Understand customer needs and wants through intentional conversation
• Share current products and fashion trends to appropriately wardrobe, inspire, and build trust
• Actively participate in community/store activities and events that promote the Talbots brand
• Professionally represent the brand image

Location: Naples, FL 34108