Forklift Service Technician

Job Summary

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

Essential Functions

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Qualifications

• Education: High School Diploma or equivalent. Vocational or technical certification preferred.

Requirements

• Experience: 3+ years of experience in a diesel mechanic or service technician role.
• Skills: Previous experience with hydraulics and computer diagnostics.
• License: Valid Driver’s License and driving record acceptable to insurance company.
• Other: Ability to work independently and to effectively prioritize demands and execute tasks; strong attention to detail, project management, and organizational skills; strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.

Benefits

• Salary: Competitive salary with monthly bonus opportunities.
• Benefits: Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
• Additional: Opportunity to earn monthly premium discounts. 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
• Equipment: Modern service van: Including fuel card and maintenance; laundered uniforms; technology: Laptop and iPhone; specialized tools; PPE.