Forklift Service Road Technician - La Crosse, WI

Company Culture

Fairchild Equipment was founded in 1985 as Yale Materials Handling and has grown from a five-person operation to over 280 employees. Now under the leadership of Gary Fairchild's son, Chad Fairchild, the company remains family owned and is focused on growth and expansion.

Core values include:

• Family Values – Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule.
• Safety Always – Committed to safety at all times and in all places.
• Customers for Life – Excellence in customer service.
• Employer of Choice – Happy and productive employees who outwork the competition.
• Active in our Communities – Outstanding citizens in the markets we serve.

Duties and Responsibilities

• Repair, diagnose, inspect, and maintain all material handling equipment for customer work orders assigned to you.
• Accept repair orders as assigned by Service Writer.
• Communicate with customer(s) on diagnosed repairs suggested or required and obtain customer approvals.
• Read work orders, observe and listen to truck in operation to determine/diagnose malfunction or problem(s).
• Offer solutions to meet customer specifications.
• Submit work orders in a timely manner.
• Provide estimates when appropriate.
• Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
• Obtain necessary parts working cooperatively with Parts department staff.
• Make mechanical repairs to equipment after complete inspection and analysis of breakdown.
• Record complete repair description on work order, including correct model and serial number and hour meter reading.
• Obtain signature from customer and communicate repair needs or completed work.
• Examine protective guards, loose bolts, and specified safety devices on truck and make adjustments.
• Lubricate moving parts and drive repaired truck to verify conformance to specifications.
• Maintain professional image of self, cleanliness of van, and assigned work area at customer site.
• Maintain and operate shop equipment and tools.
• Notify Service Manager or Supervisor of safety issues and/or accidents immediately.
• Perform quality work as quickly and professionally as possible.
• Promote marketing efforts to drive parts, service, equipment and rental sales.
• Complete service forms and submit directly to Service department daily via work tablet.
• Adapt and act out the company's core value – Safety Always – At All Times, In All Places.

Qualifications

• Valid driver's license and good driving record; CDL may be required.
• Experience in forklift repair is desired; intermediate maintenance experience is required.
• Ability to read and interpret documents such as safety manual, operating maintenance instructions and procedure manuals.
• Ability to speak effectively with customers or employees of an organization.
• Ability to work under little or no supervision.
• Must be able to provide own tools for the job immediately; annual tool incentive is given.

Education and Experience

• High School Graduate or General Education Degree (GED).
• 3+ years of mechanic experience and/or education relating to the position.
• Basic knowledge of computer and internet software.

Benefits

• Full benefits package including Medical, Dental and Vision insurance.
• Uniforms are provided and laundered by company.
• Annual Tool Incentive.
• Company paid Rx Safety Glasses.
• Company owned/leased vehicle, if required for position.
• Paid Training.
• Generous Paid Time Off.
• Paid Holidays.
• 401(k) retirement plan and Employer Match.
• Wellness Program that offers the opportunity to earn a medical insurance discount.
• Company Paid Short-Term and Long-Term Disability.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exerting: 75 to 100 pounds of force occasionally, and/or 40 to 50 pounds of force frequently, and/or 15 to 20 pounds of force constantly to move objects.

Frequent physical activity: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing.

Occasional physical activity: Climbing, balancing, fingering.

Visual acuity requirements: Close visual acuity for inspection of small defects, small parts, and/or operation of machines; visual acuity for performing mechanical or skilled trades tasks of a non-repetitive nature.

Working Conditions

• Activities occur both inside and outside.
• Subject to extreme cold (temperatures below 32 degrees) and extreme heat (temperatures above 100 degrees) for periods of more than one hour.
• Subject to noise sufficient to cause the worker to shout to be heard above ambient noise level.
• Subject to hazards including proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
• Subject to atmospheric conditions such as fumes, odors, dusts, mists, gases, or poor ventilation.
• Occasionally required to function in narrow aisles or passageways.
• May be subject to air and/or skin exposure to oils and other cutting fluids.