Forensic Review Analyst

Essential Job Functions

• Forensic Video Review: Review, interpret, and resolve video surveillance footage for reported incidents, focusing on non-violent, non-time-sensitive, and less complex requests, including "quickets" (quick event summaries).
• Keep detailed, professional notes of observations, processes, and communication within requests and time record entries.
• Write concise, detailed summaries of reported incidents, including pertinent information such as vehicle details, descriptions of individuals, or specific times of activity.
• Compile relevant video footage and/or still images into a completed product for dissemination to clients and law enforcement.

Communication & Collaboration

• Regularly communicate with clients and law enforcement through both written and verbal channels, including frequent phone calls, to gather information and provide updates.
• Actively participate in interdepartmental collaboration and problem-solving to ensure comprehensive incident resolution.
• Monitor personal work email and communication platforms regularly for company correspondence and updates.
• Answer incoming calls to the department and assist as needed.

Quality & Performance

• Submit camera image quality concerns through designated platforms to ensure optimal system performance.
• Maintain performance metrics consistent with departmental averages for similar positions, including average hours per review, average hours per draft check, and average number of events per week.

Professional Development

• Participate in regular one-on-one meetings with the team supervisor for ongoing development and performance feedback.
• Perform other tasks as assigned to support departmental operations and personal growth.

Qualifications & Skills

• Education & Experience: Bachelor’s degree preferred. Customer service experience is a plus. Proven work history indicating an ability to work effectively both independently and collaboratively within a team.
• Core Competencies: Exceptional written and verbal communication skills are mandatory. Proficient analytical and critical thinking skills, with strong attention to detail. Basic knowledge of video and photo editing software preferred.

Pay

$30,000 - $45,000

Schedule

N/A