Foreman

About the role

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth. Values: To protect our integrity first; To promote ingenuity and challenge everything; To develop people; To pursue excellence. The Company: Our strength is in our people and team work. Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.

Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Responsibilities

• Be the Uptime expert and enforce the Volvo Uptime workflow
• Recruits, hires, and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment.
• Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends managers meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains safe work environment.
• Maintains professional appearance.

Requirements

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• CDL license to be able to road test trucks (up to 6 months allowed to obtain certification if not already held).

Qualifications

• Safety shoes required on day one; approved safety footwear must be worn at all times in designated shop and service areas.
• Background screening is a mandatory prerequisite for employment consideration.

Benefits

• Competitive salary
• 401k with employer match