Foreman

About the role

The Service Shop Foreman supervises and coordinates the day-to-day activities in the service shop, ensuring timely and high-quality repair and maintenance services. This role involves overseeing and assisting a team of technicians, monitoring workflow, maintaining safety standards, and ensuring customer satisfaction.

Responsibilities

• Team Supervision & Leadership: Lead and supervise a team of technicians and other shop staff. Assign tasks and set priorities to ensure efficient workflow. Ensure team members adhere to safety standards, company policies, and best practices. Provide guidance, coaching, and training to technicians to enhance skills and improve job performance. Assist in performance evaluations and recommend improvements for employee development.
• Workflow & Job Management: Monitor the daily work schedule and ensure that repair and service jobs are completed within designated time frames. Review and assign work orders, ensuring all necessary resources, parts, and tools are available. Coordinate with service advisors to accurately assess and prioritize customer needs. Ensure the completion of diagnostic assessments, repairs, and maintenance tasks as required.
• Customer Interaction & Service Quality: Ensure high-quality customer service by addressing concerns, reviewing service results, and providing technical guidance. Monitor the progress of customer jobs, ensuring that work is done right the first time. Troubleshoot and resolve any complex issues that arise during service or repair.
• Equipment & Facility Management: Oversee the maintenance and cleanliness of shop equipment, tools, and the facility. Ensure the shop adheres to safety regulations and all equipment is properly maintained. Assist with ordering supplies and maintaining an inventory of materials.
• Safety & Compliance: Maintain a safe working environment by ensuring employees follow established safety practices and guidelines. Keep up to date with industry best practices, local laws, and regulations regarding safety, environmental standards, and worker protection.
• Reporting & Administration: Document repairs and maintenance actions for customer and internal record-keeping purposes. Ensure that work is documented accurately for billing purposes and provide feedback to service advisors.

Qualifications

• Education: High school diploma or equivalent; technical certification in diesel technology, mechanical, or related fields is a plus. Completion of an apprenticeship or formal training program is preferred.
• Experience: 3-5 years of experience in the automotive or mechanical repair field. Prior supervisory experience, preferably in a service or repair shop environment. Strong understanding of repair processes, mechanical diagnostics, and troubleshooting.

Skills

• Excellent leadership and communication skills.
• In-depth knowledge of shop equipment, tools, and safety practices.
• Strong organizational and time-management skills.
• Proficient in using diagnostic tools, repair software, and inventory management systems.
• Able to manage multiple tasks simultaneously and handle a fast-paced environment.
• CDL is not required, but is preferred.

Benefits

• Competitive salary and performance-based earning potential.
• Health Insurance.
• HSA and FSA options.
• 401(k) with employer contribution.
• Dental and Vision Insurance.
• Paid Time Off.
• Paid Training and Opportunities for Advancement.

About Geis Dealer Group

Kansas City Peterbilt, now a part of the Geis Dealer Group, has a rich history dating back to its founding in 1975. Originally established as a local Peterbilt dealership in Kansas City, it was acquired by Leon Geis in 1986. Under the Geis family, the dealership expanded its services to include a variety of commercial vehicle solutions. In 2023, the company underwent a significant rebranding, transitioning from "Kansas City Peterbilt" to Geis Dealer Group, which now encompasses Peterbilt, Utility Trailer, PacLease, TRP Parts, Capacity Trucks, Clement Trailers, Extreme Trailers, and Trailstar Trailers. This strategic shift reflects the company’s commitment to providing broader and more integrated services to its customers. The rebranding allows the group to unify its offerings under one cohesive brand while retaining the trusted relationships and high standards of service it has cultivated over decades. Despite the name change, the company remains dedicated to living its core values. This transformation marks a new chapter for the business, aligning its growth and expansion with customer needs, while continuing to honor its legacy in Kansas City and beyond.