Foreign Exchange Investigation Specialist - Operations

About the role

Help keep global payments moving. Solve complex challenges. Drive operational excellence.

Responsibilities

• Investigate and resolve Nostro account breaks, including beneficiary claims, non-receipts, returns, and payment settlement discrepancies.
• Generate and approve SWIFT messages to correct, repair, and re-effect payment settlements.
• Partner with Front Office, Sales, Middle Office, and Operations teams to deliver timely and accurate payment resolutions.
• Analyze exceptions, identify root causes, and recommend process improvements to reduce operational risk and enhance efficiency.
• Manage personal and shared team mailboxes to ensure prompt response to inquiries and investigations.
• Handle additional operational and investigative responsibilities as business needs evolve.

Requirements

• High school diploma or equivalent.
• Five or more years of relevant work experience.

Qualifications

• Strong knowledge of international banking products, services, and operational processes.
• Extensive experience with SWIFT payment messages, including MT103, MT202, MT199, MT299, and MT210.
• Experience investigating cross-border or correspondent banking payment exceptions.
• Strong understanding of SWIFT standards and global payment settlement practices.
• Demonstrated success reducing operational losses and improving process efficiency.
• Excellent analytical, organizational, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills with the ability to collaborate across multiple teams.
• Able to assess complex situations, anticipate outcomes, and exercise sound judgment.
• Proficiency with Microsoft Office and other business applications.
• Bachelor's degree or business, technical, trade, or international banking certification preferred.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law