Foreclosure TimeLine and Performance Specialist

Why work at Celink

Discover a different kind of workplace at Celink. You’ll join a passionate team of servicing professionals dedicated to our clients, their borrowers, and the reverse mortgage industry. At Celink, you’ll have the opportunity to make a meaningful impact within a fast-moving organization while working alongside experienced, mission-driven professionals. We value strategic thinking, collaboration, and integrity and constantly strive to be best in class.

Joining Celink means being part of a collaborative workplace that values innovation, thoughtful problem-solving, and continuous growth. Employees are encouraged to rethink traditional approaches, share bold ideas, and continuously learn and thrive.

What Sets Celink Apart

• Flexible, remote work environment that supports work-life balance
• Supportive, collaborative team culture built on respect and partnership
• Opportunities to learn, build skills, and contribute to meaningful outcomes
• Emphasis on quality, consistency, and reliable support in everyday work

Total Rewards & Benefits

Celink offers a comprehensive and competitive total rewards package designed to support employees’ financial, physical, and emotional well-being, including:

• Comprehensive medical, dental, and vision coverage with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
• 401(k) with employer match and immediate vesting
• Employer-paid life insurance, disability coverage, and parental leave
• Generous paid time off, paid holidays, and flexible work arrangements

About the role

The Foreclosure Timeline & Performance Specialist ensures vendors and internal departments remain aligned on deadlines, performance expectations, milestones, and quality standards. This role monitors vendor performance for compliance, DBIC milestones, and established quality measures, and reports or escalates delays and other concerns to the appropriate parties as needed for each foreclosure case.

Responsibilities

• Serve as the primary liaison for attorney firms regarding foreclosure processes, expectations, and procedural changes.
• Maintain regular communication with attorney firms, providing feedback, direction, and guidance as needed.
• Conduct recurring performance calls with attorney firms to review performance results, discuss open issues, confirm action items, and reinforce expectations.
• Review and approve all pre-referral checklists before loans are referred to foreclosure.
• Coordinate with internal departments, including Loss Mitigation, Bankruptcy, and Litigation, to support the foreclosure process and resolve issues timely.
• Partner with vendors and internal business units to remove obstacles, meet deadlines, and ensure timely completion of required tasks.
• Support the issuance of Performance Improvement Plans when vendors do not meet established performance metrics or quality standards.
• Respond timely to email and phone inquiries from foreclosure attorneys and provide requested information.
• Work collaboratively in a team environment while independently completing assigned tasks with minimal assistance.
• Proactively identify issues, risks, or delays that may require escalation.

Requirements

Education

• High school education or equivalent required

Experience/Training

• 2-5 years’ experience in foreclosure preferred
• 2 years’ experience in compliance; foreclosure compliance preferred

Skills and Abilities

• Strong written and verbal communication skills
• Time management, multitasking, and prioritization abilities
• Analytical and critical thinking skills for issue resolution and escalation
• Proficiency in Microsoft Excel and Word
• Working knowledge of BKFS
• Professional judgment in decision-making affecting timelines, compliance, and vendor relationships

Working Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• While performing the functions of this job, the employee is continuously required to talk or hear.
• Regularly required to sit.
• Frequently required to use hands to finger, handle, or feel, reach with hands and arms.
• Occasionally required to stand, walk, climb or balance.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.