Foreclosure Quality Assurance Specialist

About the role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

The Foreclosure Quality Assurance Specialist will support RoundPoint Mortgage Servicing LLC. The Foreclosure Quality Assurance Specialist is responsible for overseeing and executing quality assurance activities within the foreclosure process, ensuring strict adherence to statutory requirements, regulatory standards, and company policies. This role manages foreclosure workflows, driving efficiency and accuracy to meet established timelines and enhance attorney performance.

Responsibilities

• Conduct foreclosure referral eligibility quality review prior to referral to foreclosure counsel.
• Verify accuracy of all financial figures required in the foreclosure processes by conducting a quality review prior to submission to foreclosure counsel.
• Conduct quality review of pre-sale checklists to ensure scheduled foreclosure sales meet all compliance guidelines.
• Verify accuracy of foreclosure documents prepared by foreclosure counsel, prior to submission to document executor.
• Ship all executed documents to foreclosure counsel timely.
• Manage operational and exception reports to monitor workflow, identify risks, and drive efficiency.
• Prioritize and manage assigned work to ensure timely, accurate resolutions for both internal and external partners.
• Perform additional duties as assigned by management.

Requirements

• A minimum of 2 years of Foreclosure-related experience.
• A minimum of 1 year of mortgage servicing-related experience, preferred.
• GSE and Government experience, preferred.
• LoanSphere and MSP experience, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

Benefits

• Medical, dental, and vision insurance
• 401K plan
• Company-provided short-term disability
• Employee assistance program
• Wellness program