Forecast & Analysis Consultant

The Forecast & Analysis Consultant is responsible for coordinating and managing all reporting, analysis, and forecasting processes. This role focuses on developing and maintaining 6–36-month demand and workforce forecasts for FEP operations, partnering closely with the Workforce Management (WFM) team, Operations, Comprehensive Health Management, and the Data & Reporting Analytics team.

Responsibilities

• Build predictive and scenario-based models to assess demand variability and risk.
• Maintain and refine models using variance analysis.
• Translate volume forecasts into headcount, FTE, and skill-mix requirements.
• Partner within WFM to align long-range forecasts with short-term scheduling and intraday management.
• Support hiring, backfill, cross-training, and redeployment strategies.
• Ensure quality and integrity of data collected and insights shared with the business.
• Provide expertise to lower-level consultants on the analysis of business needs to determine optimal means of meeting those needs.
• Provide data-driven insights to inform strategic initiatives, growth planning, and operational changes.
• Quantify workforce impacts of new programs, regulatory changes, or benefit design shifts.
• Manage ROI Analysis of initiatives impacting workflow and productivity.
• Present forecasts, assumptions, and risks to operational and executive leadership.
• Create clear, executive-level summaries and consult on dashboard development.
• Serve as liaison for the FEP WFM forecast processes and the annual operating plan.
• Ensure forecasting methodologies are aligned with business targets and operating plans are consistent with corporate objectives.

Requirements

• BA/BS degree in business or related field; a minimum of 5 years of experience in data collection, analysis, and reporting; or any combination of education and experience, which would provide an equivalent background.
• Experience with Workforce management tools (e.g., NICE, Verint, Aspect, or similar), BI tools (Power BI, Tableau), SQL, Python, or R preferred.
• Knowledge of the health care industry preferred.

Preferred Skills, Capabilities, and Experiences

• Experience with Workforce management tools (e.g., NICE, Verint, Aspect, or similar).
• BI tools (Power BI, Tableau).
• SQL, Python, or R.
• Knowledge of the health care industry.

Minimum Requirements: BA/BS degree in business or related field; a minimum of 5 years of experience in data collection, analysis, and reporting; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences: Experience with Workforce management tools (e.g., NICE, Verint, Aspect, or similar), BI tools (Power BI, Tableau), SQL, Python, or R preferred; Knowledge of the health care industry preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.