Ford Mobile Service Tech - Tenvoorde Ford

Responsibilities

• Works with business development center to develop a daily and weekly work plan.
• Drive/Ride in a company provided vehicle bringing the service department TO the customer!
• Deliver a world-class service experience by utilizing modern technology to maintain and repair customer vehicles.
• Become a repair expert to help assist other technicians with difficult problems - we are looking for team players.
• Champion the Mobile Service Department by helping create new processes that will help Mobile Service be more effective.
• Be the “go-to” person for all Mobile Service questions
• Build and maintain collaborative partnerships with the Parts Department, Advisors, Service Manager and General Manager.
• in fulfilling the mission, vision, and strategic plan of the organization.
• Develop and maintain an in-depth understanding of Ford recall and warranty guidelines.
• Prioritize and plan work-flow to meet customer needs and department demands.
• Cook with Parts Department to ensure parts availability to complete repairs in the most efficient way possible.
• Road test vehicles to verify problems and again to inspect repair results.
• Complete service and repair assignments correctly to pass quality inspection - “fix it right the first time”
• Recommend additional services that vehicle will need according to Ford standards.
• Able to effectively communicate with customers to explain upsells and completed repairs.
• Must be willing to use personal device to take photos and/or videos of broken/worn parts.
• Meet or exceed productivity and quality goals.

Qualifications

• Must be a “team player”
• Exceptional ability to learn and grow
• Amazing work ethic
• Detail oriented
• Outstanding ability to work with a team and take direction
• Ability and willingness to adopt modern technology into repair process for a better customer experience.
• At least 1-3 years of experienced as a Lube Tech, Tech 1 or level 1 technician.
• Must have a valid driver’s license
• Must have a clean driving record
• High School Diploma/Industry Certification equivalent required
• Strong written and verbal communication skills
• Proficiency in use of common mechanic shop tools including computerized equipment.
• Ability to bend, move, lift and physically perform duties in the scope of this position.
• Good to Know Before You Start!

Benefits

• Paid time off
• Paid Holidays
• 401(k) program
• Employee discounts
• Employee contests - SPIFF’s
• Standard benefits options (medical/dental/vision etc.)
• Learning new skills - Paid Ford Certification Training
• Uniforms provided