Ford Certified Auto Technician

At Mac Haik Austin we are devoted to helping and serving our customers with the highest quality Ford and Lincoln vehicles.

About the role

The Service Technician (Flag) performs vehicle service and repair work as assigned in accordance with dealership and factory standards, maintaining the requisite technical knowledge and skill to efficiently and accurately repair vehicles.

Responsibilities

• Perform vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive customer loyalty.
• Diagnose cause of malfunction and repair; determine any additional needed repairs.
• Maintain and develop technical knowledge of vehicle systems including, but not limited to: drivability, electrical, major engine mechanical, A/C, brakes, suspension, transmission, OBD-II, and general vehicle maintenance systems.
• Communicate with parts department to obtain needed parts; save and tag parts if the job is under warranty or requested by the customer.
• Notify service advisor immediately if additional repair is required, not needed, or if repairs can’t be completed within the promised time.
• Document all work performed on the repair order (RO), including recording cause of failure.
• Maintain the highest possible standards of workmanship; perform quality checks.
• Road-test vehicles when required or refer to the test technician.
• Supervise work of any apprentice technicians as assigned.
• Ensure customers’ cars are kept clean and are only driven for business purposes.
• Keep shop area neat and clean; account for all dealership-owned tools at all times.
• Stay current in the latest diagnostic methods and service techniques across multiple brands; stay informed of bulletins, service manuals, and other publications.
• Participate in service training activities; attend factory-sponsored training classes.
• Communicate regularly with service advisor/dispatcher to confirm repair order and diagnostic information.
• Meet customer service standards by achieving ‘above district’ customer service information (CSI) scores.
• Follow established safety protocols; report improperly working shop equipment and safety incidents immediately.
• Understand, keep informed of, and comply with federal, state, and local regulations affecting service operations, such as hazardous waste disposal and OSHA right-to-know.
• Safeguard dealership assets and customer data.
• Complete required training assigned through the company training portal.
• Adhere to a consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive Group brand.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Graduate of mechanical vocational trade school or equivalent experience required.
• ASE certification strongly preferred.
• Valid driver’s license and acceptable driving record.
• Successful completion of pre-employment screening.
• Authorization to work in the USA.

Skills

• Self-motivated with excellent work quality.
• World-class pay for proven Ford-certified technicians.
• 3 weeks of vacation immediately available to documented top performers.

Benefits

• Medical, dental, and vision plan.
• 401(k) savings plan.
• Opportunities for advancement.
• Great culture.
• 5-day work week.