Ford Certified Automotive Technician

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications and Service Communications
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Requirements

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgment
• Valid State drivers license and good driving record
• Required Education: High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Qualifications

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.

Proven track record of achieving or over-achieving goals.

Outstanding communication skills.

Professional appearance and work ethic.

Great attitude with a high-energy personality.

Superior customer service skills.

Ability to read and comprehend instructions.

Ability to exercise good judgment.

Valid State drivers license and good driving record.

Required Education: High school diploma or equivalent.

Must have technical aptitude displayed by ASE certification.

Technical or trade school degree preferred.

Skills

• Technical aptitude
• Communication skills
• Customer service skills
• Reading and comprehension skills
• Good judgment
• Driving skills

Benefits

• Pension
• Employee discount
• Health insurance
• Paid training

Pay

From $37.78 per hour

Schedule

8 hour shift

Monday to Friday