For Eyes Store Manager 2 # M226 Casselberry FL

About the Role

For Eyes is an optical retailer offering high-quality brands and products with great pricing. As a Store Manager, you will be a leader within the organization, responsible for delivering key performance indicators, ensuring flawless execution of the customer experience, and seamlessly linking the doctor and retail functions together.

Major Duties and Responsibilities

• Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process
• Provides effective on-the-job training and guidance to team members making use of Company provided programs
• Delivers clear, motivating and constructive feedback in a timely manner to all retail associates
• Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress
• Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results
• Drive profitable personal sales, modeling the way and fostering a retail selling culture
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability
• Strives Exceed on all targets set
• Delivers the key performance indicators by inspiring their team to provide the customer experience that exceed expectations through NPS and Google Ratings
• Executes and on-boards staffing to guidelines
• Performs administrative duties to include payroll, inventory management, technical application and understanding
• Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail
• Leads Doctor of Optometry partnership and co-planning
• Adheres to company policies and procedures regarding loss prevention
• Prepares and executes physical inventory per company guidelines
• Executes to guidelines Inventory Management System and Order tracker as a part of global POS
• Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers

Basic Qualifications

• High School graduate or equivalent
• 3+ years as an optical associate or non-optical retail management
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with POS system, computers and calculators
• Organization skills
• Knowledge of current store merchandise
• High level of business acumen

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Previous experience in customer service and retail