Food Services Supervisor

Raleigh, NC • Full-time (40 hours per week)

About the Department

Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

NC State Dining provides campus-wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 10 cafes, 4 food courts and 6 dining halls, 4 markets, 1 restaurant, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 180 permanent EHRA and SHRA employees.

Responsibilities

• Oversee front- and back-of-house operations, including opening/closing procedures, cash handling, register setup, and attractive product displays.
• Interview, hire, schedule, and train student and temporary staff. Mentor employees through cross-training, one-on-one coaching, and daily duty assignments.
• Maintain brand-specific standards for food and beverage quality. Assist with vendor ordering, conduct regular inventories, and utilize the C-Board food system to manage food and labor costs.
• Maintain a strong presence to resolve customer issues on the spot, build rapport with guests, and ensure swift, friendly service.
• Uphold strict Wake County Health Department and food code rules to maintain a Grade A sanitation rating (95% or better). Ensure all allergen best practices and sanitation logs are strictly followed.
• Model the Division’s mission and values, introduce them to employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization and how employees’ work activities, teamwork, and customer service impact clients.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• May be assigned to work in any NC State Dining department, including special events, based on operational needs.
• Perform other duties as assigned to ensure NC State Dining business needs are met.

Requirements

• High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.
• ServSafe certification or the ability to obtain within 90 days of employment. Certification must be maintained as a condition of employment.
• Must obtain Brand-specific certification, if applicable, as required by location within 90 days of employment.
• Valid NC Driver's License.

Preferred Qualifications

• Experience in the food service industry, including barista operations and knowledge of food service best practices.
• Supervisory experience with responsibility for planning, forecasting, ordering, budgeting, and resolving day-to-day operational issues.
• Experience hiring, training, coaching, and developing employees while fostering positive employee relations and effective team performance.
• Demonstrated commitment to customer service, with strong verbal and written communication skills.
• Knowledge of sanitation, safety, and health regulations, along with proficiency using computers and the ability to learn new software applications.

Schedule

• Primarily PM shift; 40 hours per week.
• Work hours may vary based on business needs; schedule may include nights, weekends, and holidays.
• May be required to work some overtime.

Pay

$42,177 - $43,442

Benefits

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• Childcare benefits
• Wellness & Recreation Membership
• Wellness Programs

Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status.