Food Services Assistant II

About the Role

This is a full-time, second-shift position (11:00 AM to 7:30 PM) within the Food and Nutrition department at High Point Medical Center, part of Advocate Health. The role involves building and delivering food trays to patients, processing meal requests and diet orders, and providing prompt service to customers using point-of-service operations.

Responsibilities

• Builds and delivers food trays to patients based on meal tickets and diet orders.
• Processes meal requests and diet orders through the hospital computer system.
• Interacts with patients, employees, medical staff, and customers over the phone and in person.
• Builds nourishment orders and delivers them to floors using the hospital computer ordering system.
• Assists with food preparation, including cold food production, baking, and grill relief.
• Transports items from storeroom to kitchen, kitchen to retail, and between cooking and service equipment.
• Prepares trays for retail customers as requested.
• Cleans and sanitizes kitchen equipment, utensils, and work areas, including the dish room.
• Washes dishes by hand or machine.
• Delivers trays to patient rooms or nursing units and returns dirty trays to the dish room while maintaining separation of clean and dirty items.
• Enters patient diet orders and meal/snack orders into the computer system; assists patients with menu choices to meet diet restrictions.
• Organizes and delivers nourishment supplies to units as ordered.
• Operates a cash register, accepts customer payments, maintains a balanced cash drawer, and balances receipts daily.
• Resolves customer concerns and complaints or refers them to a supervisor as appropriate.
• Upholds professional working relationships, adheres to department rules, practices teamwork, and follows Standards of Behavior.
• Performs other duties as assigned by management.

Requirements

• High School Diploma or GED (required).
• 2+ years of food service experience (preferred).
• Ability to read and follow written and oral instructions.
• General knowledge of cleaning methods, food service equipment, and food preparation/service.
• Ability to perform moderately heavy physical labor.
• Ability to maintain and adhere to safety and sanitation standards, including personal cleanliness, food preparation/holding/service, and equipment.
• Strong customer service and communication skills.
• Basic math and cash-handling skills to add, subtract, and make change.
• Basic computer skills; ability to learn new computer software programs.
• Ability to multi-task and problem-solve to meet customer needs.

Physical and Behavioral Requirements

• Frequent stooping, hearing, walking, kneeling, talking, pushing, pulling, lifting, constant standing, grasping, feeling, and repetitive motion.
• Medium physical force required (exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds frequently, or up to 10 pounds constantly to move objects).
• Visual acuity required.
• Ability to speak and hear to effectively communicate with patients, visitors, and staff.
• Successful completion of a pre-employment physical demands test.
• Occupational exposure to bloodborne pathogens (Yes).

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Competitive base compensation within the pay range of $18.85 - $28.30, based on qualifications, skills, experience, and training.
• Premium pay such as shift differential, on-call pay, and more.
• Opportunity for annual pay increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits, including medical, dental, vision, life, short-term, and long-term disability insurance.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note: Eligibility for programs may depend on FTE or employment status (e.g., full-time, part-time, per diem, temporary).

Schedule

• Full-time, 40 hours per week.
• Second shift: 11:00 AM to 7:30 PM.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. It provides care under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, serving nearly 6 million patients across 69 hospitals and over 1,000 care locations. It is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.