FOOD SERVICE WORKER II (HARRISON CAMPUS)

About the role

The Food Service Worker II prepares, cooks, and serves food while maintaining high standards of customer service. This role ensures compliance with all state and county health and safety regulations and demonstrates excellent customer service consistent with the Vision, Mission, and Values of Covenant HealthCare.

Responsibilities

• Greet and communicate professionally with customers, peers, and leaders.
• Ensure timely and accurate food service and delivery while observing all food handling, safety, and sanitation guidelines.
• Prepare, grill, and cook food according to recipes, instructions, and nutritional guidelines.
• Resolve customer complaints promptly.
• Assist with food stocking, inventory management, and replenishing supplies.
• Maintain cleanliness of floors, equipment, and work surfaces.
• Operate the POS system for payment transactions, ensuring correct change and receipts; balance cash drawer at the end of each shift.
• Verify meal pass authenticity and prevent counterfeit paper money.
• Effectively use communication tools (headsets, phones, POS systems) for efficient operations.
• Process food orders, nourishments, tray tickets, and other related food supply requests.
• Adhere to dietary safety protocols and ensure food compliance with various patient diets.
• Follow hand hygiene guidelines before entering patient rooms.
• Assist with quality audits to ensure compliance with dietary guidelines.
• Support patients with meal service, including explaining room service, special diets, ordering, and meal selection.
• Collaborate with dietitians to clarify patient food choices.
• Communicate tray ticket changes and assist with meal tray delivery to patient units.
• Coordinate with department staff, patient service unit teams, patients, and guests to meet patient needs.
• Assist with tray line operations and meal flow.
• Participate in nutrition and dietary training sessions.
• Assist with Food Service Worker I duties and catering tasks as needed.
• Must be available and dependable for flexible scheduling of work hours, weekends, and holidays.
• Other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Minimum of one (1) year of work experience in food preparation, cooking, serving, or cashiering/cash handling required.
• ServSafe certification (or completion within 6 months of hire/transfer) required.
• Pass Covenant dietary/nutrition competency test within 6 months of hire/transfer required (if performing Hospitality Ambassador duties).
• Previous work experience following recipes and dietary/nutritional guidelines preferred.

Skills

• Ability to maintain regular, punctual attendance.
• Constant standing, walking, twisting, reaching, handling, fingering, talking, hearing, and smelling.
• Constant near, midrange, and far vision, depth perception, and field of vision.
• Constant lifting 0-10 lbs.
• Frequent lifting, carrying, pulling, pushing, climbing, and balancing.
• Occasional sitting, stooping, kneeling, crouching, and squatting.
• Occasional lifting 11-100 lbs.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plans with employer match.
• Paid time off to support work-life balance.
• Employee wellness programs and mental health support.
• Tuition reimbursement, university discounts, and professional development opportunities.