Food Service Worker

Job Responsibilities

• Complete all required Service Excellence and YES Inspired Culture training programs.
• Assist guests with mobile ordering, reservations, and order pickup.
• Manage restaurant capacity, walk-ins, and guest check-in processes.
• Verify guest identity and order accuracy before releasing orders.
• Conduct quality assurance checks on all completed meals.
• Confirm all special requests and modifications have been fulfilled.
• Communicate order discrepancies and request meal remakes when necessary.
• Monitor pickup times and follow procedures for late orders.
• Address guest concerns using WEST and LEARN service recovery methods.
• Process refunds and issue Magic Meal coupons when appropriate.
• Drive Voice of the Consumer (VOC) participation and feedback collection.
• Understand meal plans, dining dollars, discounts, and payment methods.
• Perform cashier duties and maintain transaction accuracy.

Qualifications

• A high school diploma or equivalent is preferred.
• Previous hospitality, customer service, retail, or food service experience is preferred.
• Excellent communication, guest service, and time management skills are essential.
• Strong multitasking and organizational abilities are required.
• The ability to work independently and as part of a team is important.
• The ability to operate tablets, POS systems, and mobile ordering technology is necessary.
• The ability to work efficiently in a fast-paced environment is crucial.

About Aramark

• Aramark is committed to diversity, inclusion, and equal employment opportunity.
• We strive to do great things for each other, our partners, our communities, and our planet.
• We offer a variety of career opportunities and support your professional growth.