Food Service - Supervisor

About us

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Oversee direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising, and guest service standards are all met and excelled.
• Support the build of daily prep and item lists, delegating to employees as necessary.
• Actively help to support operations and fill holes as necessary to ensure smooth service.
• Assign associates to duties, coaching through projects, daily tasks, and guest interaction.
• Actively and efficiently respond to guest feedback.
• Demonstrate intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation, and overall area cleanliness.
• Maintain general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Responsible for daily check-ins with outlets, ensuring that information given via preshift meetings each morning is communicated to team members across the zone.
• Limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintain consistency with all product and serve product based on the standards set by the operations and culinary team.
• Create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports.
• Implement proper merchandising of product as set by the Operations team.
• Monitor and control production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items) as specific to your assigned zone.
• Support oversight of personnel duties, including but not limited to:
  • Training new employees and issuing performance reviews.
  • Actively coaching employees on performance with oversight from operations manager.
  • Overseeing break and rest break management for employees.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Assist team to ensure all tasks are completed in a timely manner by helping complete daily tasks as necessary.
• Remain knowledgeable of and supervise in accordance with all applicable local, state, and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the team, focusing on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through sustainability/conservation efforts; display knowledge of efforts in business application and provide teaching opportunities to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on giving back.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat, and energetic, takes initiative, and uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35 lbs) as necessary to operation, which entails lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Qualifications

• 1-2 years of quick service management and/or operations supervisory experience preferred.
• All educational backgrounds are eligible.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location, including:
  • Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
  • Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).
  • Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.
  • Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.