Food Service Shift Lead

The Opportunity

Our Food Service Shift Lead assists management in leading daily operations and activities at retail or residential dining venues, enhancing customer dining experience. Provides guidance and mentorship to all service employees. Leads, trains and deploys staff according to established standards. Provides support to senior management.

Accountabilities

• Leads activities of back-of-house and front-of-house staff. Assigns tasks, oversees station deployment and maintains break scheduling. Assists in staff training, conducting training classes regarding safety, security, service standards and departmental procedures. Demonstrates techniques, proper equipment usage and procedures to employees.
• Provides guidance and assigns workloads according to standard operating procedures. Ensures all unit-specific standards and/or brand standards are maintained. Ensures unit meets all applicable food safety, health and sanitation regulations. Responds to requests from customers, supervisors or management in a timely manner.
• Provides customer service by guiding and working alongside staff in all stations, as needed. Prepares and coaches the preparation of food and beverages to standard recipes or customized for customers, adapting to recipe changes (e.g., temperature, quantity of ingredients, substituted ingredients). Responds to and tracks customer feedback.
• Handles point-of-sale products, pricing and new-item requests. Assists with administrative duties (e.g., placing and receiving orders, placing and tracking repair and maintenance orders) when needed. Assists in regular inventory maintenance as needed.
• Maintains and monitors all opening, closing, and side-work checklists as assigned by the management. Communicates with management on challenges and success of daily operations.
• Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Qualifiers

• Minimum Education: High school or equivalent. Combined experience/education as substitute for minimum education
• Minimum Experience: 1 year in customer service in a retail or restaurant environment.
• Minimum Field of Expertise: Ability to learn quickly. Excellent written and oral communication skills. Experience in a retail environment. Proven interpersonal skills. Proven ability to build relationships and work as part of a team. Ability to provide and receive immediate feedback, following standards based on established operating procedures.
• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

Preferred

• PREFERRED Education: 3 years in customer service in a retail or restaurant environment.
• PREFERRED Field of Expertise: Experience leading the work of others. Demonstrated ability to mentor and train employees.

The Trojan Family Rewards

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks.