Food Service - Restaurant Host

About the Role

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
• Greet and seat each guest as they enter the restaurant location
• Assist serving staff with drink orders or tasks as needed
• Sanitize any reusable menus after use and prepare silverware rollups
• Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards
• Ensures proper uniform, hygiene, hand-washing, and glove use with oneself
• Follows through daily prep and item lists, as assigned
• Actively helps to support operations in the assigned role, supporting holes as necessary
• Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence
• Communicates with the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality
• Remains knowledgeable of all menu items, prices and specials for sharing with guests
• Perform other tasks as deemed necessary
• Maintains a clean, safe and organized work environment
• Uphold and demonstrate a complete understanding of company policies and procedures
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
• Engages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back

Requirements

• Strong interpersonal and communication skills
• Exceptional problem-solving/decision-making skills combined with the ability to be organized
• Demonstrates the ability to remain flexible in a fast-paced environment
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
• Ability to work varied hours/days, including nights, weekends and holidays, as needed
• No previous experience required

Benefits

• Eligible for overtime pay
• On-Demand Pay Program: Get access to a portion of earned wages before payday
• Meal Plan & Employee Discounts at applicable locations
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods)
• Tuition Discount through Partnership College
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
• Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA)
• Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act
• Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time