Restaurant Host

About the role

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

The Restaurant Host serves Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers.

Responsibilities

• Maintains presence at host stand / door to professionally and graciously greet and seat customers
• Monitors server performance to ensure smooth service during the customers’ dining experience
• Observes proper telephone etiquette
• Handles reservations through OpenTable platform (including VIPs) and any additional inquiries regarding hours of operation, specials, events, etc.
• Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
• Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
• Keeps flow of service to standards (e.g., proper seating of customers to each wait station)
• Participates in daily pre-shift meetings
• Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
• Maintains cleanliness and presentability of all menus and menu covers
• Maintains the highest level of hygiene standards to include, but not limited to: clean, pressed uniform jacket and accompanying clothing and shoes; clean and professionally styled hair and nails, maintained to avoid food contamination risks
• Adheres to posted work schedule and follows established procedures for schedule and shift changes

Requirements

• High School diploma or GED preferred
• Knowledge of OpenTable platform
• Excellent oral and written communication skills
• Ability to work autonomously
• Motivated and results-driven
• Ability to interact graciously with the public and handle multiple duties at the same time
• Exceptional customer service and problem-solving skills
• "Win together" mentality
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds

Schedule

Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Voluntary benefits (such as critical illness, hospital and accident insurance)
• Employee discount

Comprehensive benefits package for all eligible full-time employees. Opportunity to work in a dynamic fast-paced environment at a company experiencing growth and transformation, with exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate.

Pay

Salary Range: $20.79 - $25.99 per hour. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.