Food Service Office Manager

Position Summary

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-driven family and group conference and retreat center serving more than 150,000 guests annually. The Food Service Office Manager reports directly to the Food Service Director and provides comprehensive administrative support to the Food Service Department.

About the Role

The Food Service Office Manager coordinates scheduling, payroll, staffing logistics, and departmental calendars, and serves as a key liaison between the Food Service Department and other Snow Mountain Ranch and Association departments.

Responsibilities

• Prepare and manage schedules for all Food Service employees, including time-off requests and overtime monitoring.
• Manage and maintain the Food Service Banquet/Dining Hall and Cookout Calendar.
• Aid with Food Service payroll information for the HR Department.
• Prepare, update, and monitor Personnel Action Forms (PAFs).
• Track and record interdepartmental spending within the Food Service Department.
• Manage credentials and approved driver requests.
• Represent the Food Service Department at key functions such as Orientation.
• Serve as Brand Champion representative for Food Service.
• Possess excellent customer service skills; demonstrate a friendly, helpful, patient, and professional demeanor.
• Effectively coordinate with the Conference Office to ensure strong collaboration between Conference and Food Service operations.
• Be fluent in written and oral English and maintain professional communication with staff and guests.
• Order necessary supplies in coordination with the Association Food Service Director.
• Oversee the Department’s cash boxes and manage uniform inventory and allocation.
• Absorb and maintain department marketing materials, such as the Catering Packet and Pine Room Menus.
• Maintain a neat, clean, and professional appearance and work environment.
• Work holidays, weekends, and morning or evening shifts as needed.

Requirements/Qualifications

• Minimum of two years’ experience in hotel or restaurant operations management.
• Strong leadership, organizational, and time management skills.
• Ability to use Maestro software or willingness to learn.
• Proficiency in basic computer applications and property management software.
• Must possess a valid U.S. driver’s license, maintain an acceptable driving record, and comply with YMCA driving policies.
• Ability to work cooperatively and effectively across multiple departments.

General YMCA of the Rockies Requirements

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program.
• Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee needs to be able to move about the property to perform routine duties. The position requires the ability to stand for extended periods of time and to stoop, kneel, bend, reach, and lift up to 25 pounds as needed. The work environment may include indoor and outdoor settings and may involve exposure to a variety of weather conditions. The employee must be able to operate standard kitchen and office equipment safely and effectively. The noise level in the work environment is generally moderate but may increase during peak service times or special events.

Note

Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, Additional Information or qualifications associated with the job. YMCA of the Rockies is a Praesidium-accredited organization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accredited organizations. For more information regarding Praesidium accreditation, please visit https://www.praesidiuminc.com/.

Compensation Package & Employee Perks

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski passes to nearby resorts
• Free or discounted gear rentals for outdoor adventures

Note

All other duties as assigned.