Food Service Manager

This position is responsible for ensuring all food and catering-related functions, initiatives, and priorities support the customer’s overall business strategy. The Food Services Manager oversees the effective and efficient functioning of a café within the guidelines established by the client organization and the corporation, driving continuous improvement and optimizing performance and contract obligations using ISS Guckenheimer standard processes and concepts.

Success Criteria

• Anticipate client needs, deliver on those needs, and exceed expectations
• Identify opportunities and solve deficiencies before they become long-term issues
• Adapt and pivot at a moment’s notice in a fast-paced and demanding environment
• Stay knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence

• Develop, manage agendas, and lead weekly team meetings using provided online tools
• Effectively communicate, motivate, and interact with all levels within the organization to build and promote the culture of Guckenheimer/ISS
• Support and help manage client and customer relationships

Requirements

• Minimum 3 years of Food Service Management experience; corporate dining is ideal
• Experience managing a team of 20+ employees (management and staff)
• Proven track record of leadership: building, managing, and leading a hospitality team
• Positive attitude and dependability under pressure—an excellent role model, motivator, and leader
• Passion for hospitality, innovation, and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• Ability to create a culture of food and workplace safety
• Proven ability to maximize budget, enhance user experience, and drive creativity across all channels in alignment with business strategy
• Demonstrated good judgment and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
• Client interaction experience in both informal settings and formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast-paced and changing environment
• Manager ServSafe Certified or ability to be certified immediately after hire
• Graduate of an accredited Culinary Institution or Hospitality program preferred
• Experience managing within a union environment is preferred
• Extensive Food and Allergens experience is a must
• Valid driver’s license; position may require travel to nearby sites (a satisfactory Motor Vehicle Record may be required)

Responsibilities

• Deliver high-quality, cost-effective food service that meets all core program expectations
• Develop attractive menus in conjunction with Guckenheimer food standard programs to meet customer needs
• Interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
• Participate in and support corporate employee training and development programs as instructed by the Area Manager and/or General Manager
• Maintain accurate and timely accounting and financial records, including forecasting, declining budgets, and payroll
• Maintain sanitary and safe operations in accordance with Federal, State, and local health regulations, including NSF and HACCP guidelines to prevent foodborne illnesses, allergen contamination, and ensure core program expectations
• Execute effective communication channels with customers and client management to gather feedback on operational success and implement improvements
• Achieve the highest standards in food preparation, utilizing recipes and programs
• Support procurement, inventory control, and supply chain activities to ensure effectively functioning processes
• Train staff on building and maintaining client and customer relationships to ensure the highest quality of service
• Supervise, direct, and schedule unit food service personnel following Guckenheimer’s tradition and values
• Conduct employee meetings, coach employees, and perform performance appraisals

Physical Demands & Work Environment

• Must be able to lift a minimum of 25 lbs
• Must come to work properly dressed according to the dress code
• Must be able to work under pressure and meet time deadlines during peak periods
• Expected to be on the floor during all service hours
• During service, walk through 6 stations to ensure correct signage

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Benefits

• Medical, dental, life, and disability insurance
• Comprehensive leave program based on employment status

Pay

The annual salary range for this position is $70,000 – $80,000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.