Food Service Manager

Reports to: Chief Operating Office | Location: Emsworth | Hours: Salaried - Exempt

About the Organization

Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.

Responsibilities

• Oversee Food Service Management Company (FSMC) operations, ensuring contract compliance and high-quality service.
• Ensure compliance with federal, state, and local school nutrition program requirements.
• Manage program applications, certifications, claims, and reporting through PEARS and other required systems.
• Maintain accurate student eligibility and meal program records.
• Review and approve invoices, monitor budgets, and prepare annual financial reports.
• Conduct site visits and audits to ensure food safety, operational compliance, and service quality.
• Coordinate required staff training and regulatory compliance activities.
• Manage FSMC contract renewals, procurement activities, and bid processes.
• Promote student engagement and satisfaction through feedback and continuous program improvement.
• Collaborate with school leadership, staff, and service providers to support successful nutrition programs across multiple locations.

Requirements

• Bachelor’s degree required; concentration in management, hospitality, business or food/nutrition preferred.
• Four years’ experience managing food service in a school environment.
• Must have Act 33/34 and FBI clearances and valid PA driver’s license.
• Excellent written and verbal communication skills, including ability to effectively communicate with team and customers.
• Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and exemplary customer service.
• Must maintain up-to-date Safe Serve Certification.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 pounds.

Commitment to Social Justice

Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, language, and sexual orientation. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives, and values.

We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Everyday Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.