Food Service Manager
About the role
This position is responsible for ensuring all food and catering-related functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of a café within the guidelines established by the client organization, as well as the corporation. He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts.
Responsibilities
- Identify and leverage innovative initiatives and best practices with a constant focus on driving compliance
- Anticipate client needs, deliver on those needs and exceed expectations
- Identify and solve for deficiencies before they become long-term issues
- Adapt and pivot at a moment’s notice in a fast-paced and demanding environment
- Be knowledgeable on current trends within the hospitality and food industry
- Develop, manage agendas, and lead weekly team meetings using provided online tools
- Communicate, motivate, and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
- Support and help manage client and customer relationships
- Manage and hire unit staff employees in accordance with corporate, client, Federal, State and local regulations
- Participate and support corporate employee training and development programs
- Maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll
- Maintain sanitary and safe operation in accordance with Federal, State and local health regulations; follow NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
- Execute effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation; this feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
- Achieve the highest standards in food, utilizing recipes and programs
- Support the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
- Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
- Schedule employees and conduct employee meetings
- Coach employees and conduct performance appraisals
Qualifications
- Minimum 3 years Food Service Management experience; corporate dining is ideal
- Experience managing a team of management and staff of 20+ employees
- Proven track record of leadership: building, managing, and leading a hospitality team
- Positive attitude and dependable under pressure - an excellent role model, motivator and leader
- Passionate for hospitality, innovation and creative experiences
- Successful coaching and teaching skills with peers, individuals, and teams
- Create a culture of food and workplace safety
- Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
- Demonstrate good judgement and decision-making skills
- Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
- Client interaction experience in an informal setting and in formal meetings
- Ability to work independently as well as in a team
- Ability to work in a fast-paced and changing environment
- Manager ServSafe Certified or ability to be certified immediately after hire
- Graduate of an accredited Culinary Institution or Hospitality program preferred
- Managing within a union environment is preferred
- Extensive Food and Allergens experience a must
Skills
- Leadership
- Communication
- Teamwork
- Problem-solving
- Customer service
- Financial management
- Health and safety compliance
- Menu development
- Inventory management
- Training and development
- Performance management
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- Comprehensive leave program based on employment status
Pay
The annual salary range for this position is $73,000.00 per year - $80,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.
Schedule
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.