Food Service Lead

About the role

The position acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction. It involves assigning, monitoring, and reviewing progress and accuracy of work, maintaining appropriate staffing levels, directing efforts, and providing guidance on more complex issues.

Responsibilities

• Assigns, monitors, and reviews progress and accuracy of work.
• Maintains appropriate staffing levels, directs efforts, and provides guidance on more complex issues.
• Assists with human resource responsibilities, including interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale.
• Interprets department policies and procedures, advises staff on procedural changes, and monitors general department operations.
• Ensures timely completion of work by conducting daily checks on employee staffing and making adjustments/substitutes as necessary; assigns non-routine tasks and duties.
• Provides work direction and guidance to designated food service staff and assigns tasks to provide efficient and timely service.
• Maintains a quality food production operation for internal and external customers, assists in resolving issues, deals with customer complaints, and manages workflow.
• Forecasts required food amounts for patients, cafeterias, and special functions; maintains records of meal census and food usage.
• Manages and responds to purchasing, tray-line, cafeteria, and/or special function requests.
• Inspects equipment and work areas to ensure proper use, maintenance, and sanitation standards and corrects deficiencies as required.
• Utilizes established production safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination.
• May function as a Food Service Assistant or Food Ambassador, which may include assembly and delivery of patient meals, dish room and cleaning duties, assisting patients, cash handling, balance sheets, food production, servicing cafeteria customers, preparing, serving, and maintaining supplies of food, and utensils.

Requirements

• High School Graduate.
• Typically requires 3 years of experience in food preparation, service techniques, cashiering and sanitation standards, general and modified diets, in a large hospital or hotel/restaurant food service environment.

Qualifications

• Strong knowledge in food service from within a hospital, restaurant or a related environment.
• Excellent customer service skills and communication skills to effectively interact with a variety of people.
• The ability to work in close cooperation with nursing personnel.
• Able to read and understand written and oral communications.
• Able to maintain a friendly and cheerful demeanor, reflecting the culture of healing.
• Excellent phone etiquette.
• Strong knowledge and understanding of food/drug interactions and food allergens.
• Good organizational and time management skills.
• Intermediate computer skills in Microsoft Office or similar products.
• Able to use e-mail and internet.

Skills

• Knowledge of food service from within a hospital, restaurant or a related environment.
• Customer service skills and communication skills.
• Ability to work in close cooperation with nursing personnel.
• Ability to read and understand written and oral communications.
• Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing.
• Excellent phone etiquette.
• Strong knowledge and understanding of food/drug interactions and food allergens.
• Good organizational and time management skills.
• Intermediate computer skills in Microsoft Office or similar products.
• Able to use e-mail and internet.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Compensation
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Physical Requirements and Working Conditions

• Operates equipment necessary to perform the job.
• Stands, walks, reaches above shoulders the majority of the workday as well as squats, bends, twists, kneels, and climbs throughout shift.
• Lifts up to 40 lbs. from floor to a maximum 5 ft.
• Lifts and carries up to 40 lbs. at waist height a reasonable distance.
• Pushes/pulls with 20 lbs. of force.
• Must be able to enter patient isolation rooms wearing appropriate coverings during meal service tray delivery and pick up.
• Exposed to mechanical, electrical, and chemical hazards.
• Protective clothing must be worn as necessary.
• Exposure to sharp knives, other sharp cooking utensils, heat from ovens, and other hazards in a kitchen environment.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. It provides care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin. Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.