Food Service - Kitchen Supervisor

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure restaurant is adequately prepped and staffed (BOH) for daily operation.
• Oversight of location kitchen duties ensuring quickservice, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Oversight of safety logs including food temperatures, rotation and waste.
• Ensures proper uniform, hygiene, handwashing and glove use with staff.
• Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers.
• Creates daily prep and items lists, delegating to employees as necessary.
• Actively helps to support operation and fill holes as necessary to ensure smooth service.
• Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning.
• Assigns associates to duties, coaching through projects daily tasks and guest interaction.
• Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence.
• Oversees personnel duties, including but not limited to: Training new employees and issuing performance reviews.
• Actively manages and issues progressive documentation to coach and counsel the employee on performance with oversight from operations manager.
• Reports employee attendance and any hour discrepancies to the payroll department.
• Oversees break and rest break management for BOH employees.
• Inspects equipment and performs routine maintenance and cleaning as necessary.
• Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Communicates up to the Executive Chef and Food Service Operations Manager in regard to any issues seen with daily service or quality.
• Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Performs other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Previous Experience: 1-2 years supervisory experience.
• High School Diploma or equivalent.

Compensation And Benefits

• Hourly, Non-Exempt.
• Pay is based on range in consideration of relevant job experience and certification/education.

Benefits

• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

About the Role

• SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more.
• We increase revenue opportunities for partners across the United States.
• With 50 years in the business, SSA has refined the basics while pioneering better ways forward.
• With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
• We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Schedule

• Varies based on operational needs.

Qualifications

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Previous Experience: 1-2 years supervisory experience.
• High School Diploma or equivalent.

Skills

• Strong interpersonal and communication skills.
• Proven leadership skills.
• Exceptional problem solving/decision making skills.
• Multi-tasking, detail, analytical, planning and leadership skills.
• Flexible in a fast-paced environment.
• Team player, personable, professional, upbeat and energetic.
• Uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Previous Experience: 1-2 years supervisory experience.
• High School Diploma or equivalent.

Benefits

• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

Pay

• Hourly, Non-Exempt.
• Pay is based on range in consideration of relevant job experience and certification/education.

EEO Statement

• SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

San Francisco Fair Chance Ordinance

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information.

California Consumer Privacy Act (CCPA)

• By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").