Food Service - Huck's Food Service Lead

About the role

This is a 100% Employee-Owned Company where Associates have an opportunity to be an owner. Huck’s sets extremely high standards for customer service and store cleanliness, and all Associates are expected to give customers fast, friendly service at all times. The golden rule: “The customer is the most important person in all our stores.”

Responsibilities

• Ensure the food service department is open and ready for business during all scheduled hours
• Effectively schedule associates to meet business demands using a fixed schedule
• Provide prompt and courteous service to all customers
• Communicate effectively with store associates and management
• Follow all federal, state, and local laws and ordinances pertaining to the operation of the department
• Provide a role model of conduct for other associates in the store
• Control variable expenses of the department
• Ensure all associates are in proper uniform and providing prompt, courteous customer service
• Ensure all paperwork is done accurately and in a timely manner
• Maintain inventory and loss within company guidelines
• Conduct inventories as directed by management
• Ensure all associates are properly recording all hours worked
• Treat all associates with dignity and respect and use proper personnel management techniques
• Ensure that all associates receive breaks
• Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
• Train all new Associates on proper completion of their job duties
• Ensure all associate shift procedures are followed
• Ensure a safe shopping and working environment
• Ensure all safety rules are followed and protective equipment used
• Ensure current sign program is posted on the date the program begins
• Ensure current plan-o-grams are being used
• Communicate with the Division Manager any special needs or requests
• Effectively order merchandise to prevent out of stocks and maintain proper inventory levels as directed
• Ensure the food service appearance reflects company expectations and standards
• Keep all food service display cases and glass clean
• Report any maintenance problems that cannot be corrected immediately without assistance to the store manager
• Ensure all food service areas are kept clean and follow all sanitation procedures
• Ensure that ladders are properly used
• Ensure that lifting procedures are followed per company policy
• Ensure that wet floor signs are used per company policy
• Report accidents promptly to the Store Manager and corporate office
• Actively promote the Huck’s Bucks Loyalty app to customers
• Communicate to customers the benefits of signing up and using the app
• Monitor transactions for potential misuse of points or discounts
• Assist customers on how to sign up and use the app for discounts and redemption