Food Service Foreman (Popeyes) $22.66/HR

About the role

This position requires associates to be friendly and passionately focused on delivering a personalized customer experience. The primary responsibilities include actively communicating/promoting the benefits of the Military Star Credit Card to customers, leading a team of Food Service Workers, and ensuring customers have an extraordinary experience.

Responsibilities

• Supervise the preparation and sale of food items during an assigned shift.
• Receive, verify, and check the quality of food/supply items.
• Estimate and order food/supplies as required.
• Greet each customer upon contact and assist them by listening to their needs, offering suggestions, and thanking them for their business.
• Resolve customer complaints at the lowest level and inform management of barriers to meeting the optimal customer experience.
• Prepare, maintain, and process accounting and facility operational reports.
• Participate in the establishment and achievement of service and sale goals for the food operation.
• Ensure optimum stock availability by supervising or participating in periodic stock counts and inventory(s), and update merchandise control records.
• Maintain/controls personnel cost and productivity standards.
• Perform the duties of subordinate associates as required by workload.
• Open and/or close the facility in accordance with published policies/regulations.
• Ensure the security of cash, fixed assets, and inventory and comply with fire, safety, sanitation, and security regulations.
• Initiate work orders for repair and maintenance.
• Supervise assigned associates, establish work schedules, assign and distribute work; counsel; prepare performance reviews, approve/disapprove leave slips; train associates, recommend actions, and perform other supervisory functions.
• Enforce all name brand fast food (NBFF) and Exchange standards.
• Complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire.
• Keep abreast of, actively support, and as required, implement the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange.

Requirements

• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Able to take initiative.
• Able to share brand knowledge.
• Able to lead teams to meet organizational objectives.

Qualifications

• Excellent attention to detail.
• Willing to cross-train and work in other areas of the store, as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Excellent communication skills.
• Basic computer skills.
• Six months food supervisory experience required.

Skills

• Customer service skills.
• Team leadership.
• Inventory management.
• Financial management.
• Problem-solving skills.

Benefits

N/A

Pay

Minimum $22.66 per hour, maximum $26.45 per hour.

Schedule

N/A