Food Service Cook

About the role

SSA Group at Utah's Hogle Zoo is looking for friendly and creative Food Service Cooks to join our team during our Holiday Light events. For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Supports restaurant prep (BOH and line) for daily operation.
• Meets daily quickservice, food service, safety and quality, availability, merchandising and guest service standards.
• Ensure proper food quantities are set for daily and ongoing service.
• Participates in safety logs including food temperatures, rotation and waste as necessary.
• Ensures safe food handling is maintained.
• Ensures proper uniform, hygiene, hand-washing and glove use with self.
• Maintains a SSAfe work environment by abiding to all SSAFETY rules.
• Follows through daily prep and items lists, as assigned.
• Actively helps to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicates up to the Restaurant Supervisor and/or Food Operations Manager on any issues seen with daily service or quality.
• Remains knowledgeable of all menu items, prices and specials for sharing with guests.
• Assists with dishwashing as necessary.
• Perform other tasks as deemed necessary.
• Maintains a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary for operation, which entails lifting, and perform all functions as set forth above.
• 16 and older.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• We are currently hiring for our Holiday Light Season; Evening availability is required for this position.

Qualifications

• Food handling license preferred.
• 1-2 years food preparation.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus.
• On opportunities of giving back.

Compensation and benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Tuition Discount through Partnership College.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Zoo Membership.

Schedule

• This is a part-time seasonal position.
• Hours are dependent on season, zoo attendance and weather.
• Hours are scheduled based on availability and work performance.
• Position start date is Late September.
• Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.