Food Service Associate, Full-Time 11:00am-7:30pm (every 3rd weekend & rotating holiday)

About the role

The Food Service Associate creates a positive experience by providing outstanding customer service, preparing and serving fresh food, operating the register, stocking and organizing the café, and helping maintain a clean, safe, and inviting environment. Every day brings something different, making this an excellent opportunity for someone who enjoys working with people, staying busy, and being part of a supportive team.

Responsibilities

• Welcome patients, visitors, employees, and guests with a friendly, positive attitude, creating an exceptional experience.
• Provide outstanding customer service by responding to questions and requests promptly, professionally, and courteously.
• Operate the cash register accurately, process transactions, and reconcile the cash drawer at the end of each shift.
• Assist customers and answer questions about food items and café offerings.
• Answer telephone calls in a professional and courteous manner.
• Set up serving areas to ensure food is attractively displayed and readily available for customers.
• Communicate with kitchen staff to replenish food items and ensure products remain fresh and available throughout service.
• Stock, organize, and rotate café inventory using the First In, First Out (FIFO) method.
• Replenish vending machines, nourishment areas, and café supplies to maintain a welcoming and well-stocked environment.
• Assist with basic food preparation, including washing, cutting, assembling, and garnishing food items.
• Retrieve food and supplies from refrigerators, freezers, and storage areas as needed.
• Maintain a clean, organized, and sanitary café, dining room, serving areas, and food service workspaces.
• Wash dishes, cookware, utensils, equipment, carts, and other food service items following sanitation standards.
• Take pride in maintaining an attractive, safe, and inviting dining environment for all customers.
• Follow HACCP food safety guidelines, accurately record food temperatures, and ensure safe food handling practices.
• Comply with all DNV, state, federal, and hospital policies, procedures, and food safety regulations.
• Work collaboratively with cooks and fellow Food & Nutrition team members to provide efficient, high-quality service.
• Participate in department meetings, training, and educational opportunities to support professional growth.
• Perform other duties as assigned to support the success of the Food & Nutrition team.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, taste or smell.
• Frequently required to talk or hear.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Frequently exposed to working near moving mechanical parts, may work with explosives, and risk of electrical shock.
• Frequently works in extreme heat (non-weather).
• Occasionally works in wet, humid conditions (non-weather); exposed to fumes or airborne particles and toxic or caustic chemicals.
• Exposed to outdoor weather conditions and extreme cold (non-weather).
• Exposed to vibration and safety risks.
• Rarely exposed to blood borne pathogens.
• The noise level in the work environment is usually moderate.

Requirements

No special education or certifications required.