Food Service Assistant (part time)

Job Summary

Contributes to the overall success of LECOM by providing excellent customer service to all customers. Provides prompt service, quality food and beverages, and maintains a clean and comfortable environment in accordance with LECOM's standard of excellence.

Responsibilities

• Establish and maintain effective working relationships.
• Demonstrate knowledge of protocols and procedures in institutional education.
• Act with integrity, honesty, and promote the culture, values, and mission of LECOM.
• Maintain a calm demeanor during high‑volume periods or unusual events, setting a positive example for the shift team.
• Anticipate customer and store needs by evaluating the environment and cues, and communicate information to the manager.
• Assist with new employee training by reinforcing successful performance and providing respectful, encouraging coaching.
• Contribute to a positive team environment by recognizing changes in employee morale or performance and reporting them to the store manager.
• Deliver excellent customer service with a “customer‑first” attitude, discover and respond to customer needs.
• Follow LECOM operational policies and procedures, including cash handling, safety, and security.
• Maintain a clean and organized workspace for easy access to resources and products.
• Provide quality beverages, whole bean coffee, and food products consistently, adhering to recipe and presentation standards and health, safety, and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments using existing organizational methods.
• Maintain regular and punctual attendance.
• Support LECOM’s mission by assisting with institutional fundraising and participating in the LECOM Scholarship Auction.
• Participate in scholarly activity to enrich and broaden the student learning experience.
• Represent LECOM in the community by serving on boards, participating in fundraisers, and engaging in outreach.
• Perform other related duties as assigned to ensure efficient and effective functioning of the work unit.

Minimum Requirements

• Effective written and verbal communication skills.
• Ability to work effectively under pressure in a fast‑paced environment.
• Confidence in handling ambiguity with common sense and pragmatism.
• Ability to collaborate with individuals at all organizational levels and enthusiastically tackle both routine and high‑profile tasks.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to maintain an established work schedule, assess, and prioritize multiple tasks.
• Interpersonal skills including tact and diplomacy.
• Strong computer literacy and accurate data‑entry abilities.
• Maintain confidentiality of work‑related information and materials.
• Establish and maintain effective working relationships.
• Knowledge of institutional education protocols and procedures.
• Quick learning ability and capacity to follow oral and written instructions, requesting clarification when needed.
• Flexibility to accept additional duties as required by the department.
• Ability to work cooperatively and collegially in a workplace of dignity, respect, and compliance with EEO regulations.
• Reliability in reporting to work as scheduled and devoting full attention to LECOM’s mission.
• Willingness to accept work directives from managers and supervisors respectfully and cooperatively.

Minimum Qualifications

• Education: High school diploma or equivalent (required).
• Experience: Previous customer service experience (preferred).
• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays.
• Meet store operating policies and standards for quality beverages, food products, cash handling, and store safety/security.
• Engage with customers, discover and respond to their needs through clear and pleasant communication.
• Prepare food and beverages to standard recipes or customized orders, including adjustments to temperature, ingredient quantities, or substitutions.
• Perform a variety of tasks within the store during each shift as needed.

Schedule

Flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.