Food Service - Assistant Operations Manager

About the role

Position Title: Assistant Food Service Operations Manager
Reports to: Food Service Operations Manager and General Manager (as applicable)

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Support implementation of operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations.
• Assume a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
• Support department financial forecasts as necessary, information flow and management, business processes and organization planning.
• Support oversight of merchandising for consistency, impulse sales, and driving per cap.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
• Ensure SSAfety training(s) completed with all staff upon hire.
• Fulfill guests’ needs quickly and efficiently as well as resolve complaints effectively.
• Maintain quality and facility cleanliness.
• Progressively document and discipline employees to promote better work performance compliant to the company policies and procedures.
• Maintain a clean, safe and organized work environment for all employees and guests.
• Supportive role in the responsibility of the day-to-day functions of all food services and programs, with specific focus to front-of-house operations.
• Support facilitation of the maintenance and repairs of facility and equipment.
• Maintain a close relationship with the client’s staff to ensure a positive working relationship.
• Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
• Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms.
• Support management of all operational functions of the Food Department.
• Support management of payroll and controllable profit within established guidelines.
• Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
• Manage employees in accordance with State and Federal labor laws.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units; focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Two years operations management experience dependent on sales; more years experience may be applicable.
• ServSafe or Food Handling Certified.
• All education backgrounds eligible; must be 18 or older.