Food Service - Assistant Operations Manager

About the role

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters. Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Reports to

Food Service Operations Manager and General Manager (as applicable)

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Support implementation of operational systems, processes and policies in support of organization's mission, business needs, client & SSA expectations.
• Assume a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
• Support department financial forecasts as necessary, information flow and management, business processes and organization planning.
• Support oversight of merchandising for consistency, impulse sales, and driving per cap.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
• Ensure SSAfety training(s) completed with all staff upon hire.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Maintain quality and facility cleanliness.
• Progressively document and discipline employees to promote better work performance compliant to the company policies and procedures.
• Maintain a clean, safe and organized work environment for all employees and guests.
• Supportive role in the responsibility of the day-to-day functions of all food services and programs, with specific focus to front of house operations.
• Support facilitation of the maintenance and repairs of facility and equipment.
• Maintain a close relationship with the client's staff to ensure a positive working relationship.
• Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
• Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms.
• Support management of all operational functions of the Food Department.
• Support management of payroll and controllable profit within established guidelines.
• Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
• Manage employees in accordance with State and Federal labor laws.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units; focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Two years operations management experience dependent on sales; more years experience may be applicable.
• ServSafe or Food Handling Certified.
• All education backgrounds eligible; must be 18 or older.