Food Service Assistant - Food Service - Full Time

About the Role

Performs a variety of assignments that may include patient/resident customer service, cafeteria and catering services, cash handling, patient and resident menu assistance, patient visitation, tray assembly, meal distribution and service, dish room and general sanitation, and cleaning and safe use of kitchen equipment. Adheres to hospital and department policies and procedures and complies with all regulatory requirements including State DOH Long Term Care and JCAHO Standards.

Requirements

• High School graduate (or GED) preferred.
• Able to read, write, and understand written and oral communication.
• Previous Food Service experience in a healthcare setting desirable, but not required.
• Previous customer service experience desirable, preferably in the food service industry.
• Personal computer skills preferred.

Responsibilities

• Develops and maintains good communication with patients, residents, customers, and co-workers.
• Responds to customer issues and concerns, promptly reports concerns to supervisor. Greets all customers with a smile, helpful demeanor, and utilizes AIDET.
• Visits patients and residents assisting with menu selections, accurately enters selections into tablets following diets and restrictions.
• Delivers meals and performs meal rounding at each meal, following up immediately on any requests or concerns.
• Prepares for meal service line(s) ensuring all areas are stocked and ready for service on time. Preps and serves all foods as per menu or meal ticket, following quality standards. Uses correct utensils as established by department guidelines. Sets a steady pace to complete service efficiently and on time.
• Performs cashier duties, accurately ringing up sales, making change, and handling customer concerns.
• Follows state, JCAHO, and department standards and sanitation procedures, maintaining a clean, sanitary working environment.
• Immediately reports any safety hazards to supervisor.
• Works safely with equipment including correct operating and cleaning. Reports malfunctions to supervisor. Does not operate equipment not trained to use.
• Uses personal protective equipment correctly.
• Identifies and utilizes cleaning chemicals correctly, following directions recommended by manufacturers and SDS sheets.
• Follows facility and department infection control policies and procedures, including hazardous materials and waste program protocols.
• Adheres to emergency programs and participates in drills as appropriate.
• Adheres to life safety program in fire drills as appropriate.
• Adheres to facility confidentiality and patient rights as outlined in the facility HIPAA policy and procedure.
• Participates in and attends departmental meetings and staff development programs as appropriate.
• Assists in the training of new employees, making them feel welcomed and at ease.
• Utilizes proper body mechanics to prevent injuries.
• Attends meetings and training sessions as required.
• Participates in quality work groups and supports performance improvement initiatives and goals.
• Demonstrates effective time management, completing tasks on time.
• Demonstrates safe working habits. Always wears slip-resistant shoes.
• Maintains a neat, clean, and sanitary work area.
• Maintains good order, cleanliness, and sanitary standards of food storage areas, freezers, and refrigerators.
• Performs other duties as assigned.

Schedule

Must be able to work on a rotation schedule, including weekends and holidays as assigned.

Pay

The pay for this position ranges from $17.00 to $22.82 per hour.