FOOD SERVER - THEAPOLIS FINE DINING

Job Summary

Restaurant Servers are responsible for positive member/member interactions while serving members in a friendly and efficient manner and play an integral role in ensuring our members/members have exceptional dining experiences. At all times, servers are expected to be attentive to the needs of member/member, making them feel welcome, comfortable, important and relaxed. Must be passionate about food and service and thoroughly enjoy creating excellent experiences for our member/members. Will have a friendly, outgoing disposition and able to service a faced-paced dining environment.

Primary Responsibilities

• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
• Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Transmit orders to bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs and special requests
• Keep kitchen staff informed by noting timing of meal progression
• Serve orders by picking up and delivering patrons' choices from bar and kitchen, delivering accompaniments and condiments from service bars
• Respond to additional patron requirements by inquiring of needs, observing dining process
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Properly open and pour wine at the tableside
• Conclude dining experience by acknowledging choice of restaurant, inviting patrons to return
• Obtain revenues by totaling charges; issuing bill; presenting payment to host; returning change or credit card and signature slip to patrons
• Perform basic cleaning tasks as needed or directed by supervisor
• Fill in for absent staff as needed
• Assist with special events as needed
• Adhere to grooming and appearance standards consistently
• Promptly address customer service issues and refer customers to management when necessary
• Setup and breakdown station as assigned
• Maintain service station and equipment
• Maintain all forms, reports, checks, and vouchers as required
• Attend meetings as required
• Assist in training new employees as required
• Communicate with guests and other employees to ensure smooth operation
• Comply with Fisher Island standards of service, code of conduct, policies and procedures
• Contribute to team effort by accomplishing related results as needed
• Perform other duties as assigned

Qualifications

• High School Diploma
• Previous serving experience
• Excellent oral/written communication skills
• Positive interpersonal skills
• Basic math skills
• Must speak English fluently and be able to write in basic English
• Food Handlers Certification
• Attention to detail
• Customer-oriented approach and patience
• Problem-solving and decision-making skills
• Responsible, courteous, and trustworthy
• Flexible
• High-energy level
• Ability to build guest relationships

Skills

• Excellent verbal and written skills
• Basic math skills
• POS efficiency
• Active listening
• Service-oriented
• Good telephone speaking and listening ability

Working Conditions

• Dining Environment
• Kitchen Environment
• Ability to lift/sustain 50 lbs
• Ability to push/pull up to 50 lbs
• Extended periods of walking and standing is required
• Evenings/weekends and holiday periods required