Food Server- Chop Block & Brew -Part Time (Harrah's Ak-Chin Casino)

Responsibilities

• Maintains current and accurate information regarding menu (i.e., preparation) and welcomes each guest seated in assigned station.
• Takes initial food and/or beverage order within 2 minutes of guest being seated. Repeats order back to ensure accuracy.
• Proficient in the operating functions of the POS computer and cash handling.
• Maintains expected service levels, ensures all revenue is accurately handled and internal controls during day-to-day operations and during system outages.
• Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees.
• Differentiate guest service and give priority service to the appropriate tier leveled player.
• Possess the ability to professionally handle high pressure and difficult situations.
• Sets tables appropriately and presentably for guests to be seated prior to being seated.
• Displays an upbeat and positive attitude when greeting guests, during their dining experience and during their departure.
• Presents and up-sells any specials/Chefs features and/or specific menu items with enticing verbiage.
• Engages guests in conversation during their dining experience. Suggests items to guest based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Delivers prepared food for the appropriate guest within three minutes of completed production order.
• Returns to table within five minutes of order delivery to ascertain guest level of satisfaction, and periodically thereafter.
• Solves service issues according to the service recovery toolbox and reports guest dissatisfaction with the supervisor and/or involves the supervisor.
• Presents check for payment to correct customers, thanks and invites them back, wishes them luck and makes it easy for them to get back in play.
• Maintains cleanliness standards at tables and all workstations.
• Adheres to regulatory, departmental and company policies.
• Assists bus people, as necessary, in bussing, cleaning and setting tables.
• Works closely with other servers, the culinary team and management to ensure quality of food, the dining experience and guest satisfaction.
• Upholds standards of dining room ambiance and atmosphere. Handles and solves any concerns and questions from guests.
• Works in an organized, efficient manner to provide service levels as established by company standards.
• Maintains professional manners and posture, acting as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

Qualifications

• A high school diploma or GED preferred.
• Prior Food Server experience is preferred.
• Must be at least 19 years of age.
• Must be able to carry and balance service tray on shoulder.
• Must have legible handwriting.
• Must have knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures is required.
• Must be able to read, write, speak and understand English.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must have a sense of urgency and react to changing business demands.
• Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to maneuver all areas of assigned restaurant throughout entire shift.
• Must be able to access kitchen area when picking up customer food orders.
• Must be able to lift up to 50 pounds and to push or pull 300 lbs. on a cart or dolly.
• Must be able to tolerate high temperatures located in the kitchen area.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to respond to visual and aural cues.
• Must be able to stand and walk for long periods of time.