Food Server-Bubba Gump

About the role

A Server’s primary responsibility is to ensure exceptional dining experiences for guests. You will be the face of the restaurant, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. As a tipped employee, you will be subject to federal (Federal Labor Standards Act – “FLSA”) and state laws relating to tip regulations, including proper reporting of tips, contributing to a tip pool (where allowed by law), and following company policies regarding tasks performed while in a tipped position.

Responsibilities

• Greet guests and welcome them in a friendly manner
• Take drink orders and follow policy regarding service of alcohol
• Communicate specials or promotions and make recommendations based on guests' preferences and dietary restrictions
• Answer questions regarding the menu, including allergies or special requests
• Explain menu items, ingredients, and preparation methods to guests
• Take accurate food and beverage orders from guests and enter them into the POS system
• Coordinate with the kitchen staff to ensure all orders are prepared and delivered on time and together
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation
• Check on guests during their meals to ensure satisfaction and address requests or concerns
• Refill drinks and clear plates as needed during the guest’s dining experience
• Provide attentive and personalized service, anticipating guests' needs
• Handle guest complaints or concerns professionally and bring issues to management
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service
• Present checks to guests and handle payment transactions accurately and quickly
• Comply with all federal and state laws, including FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements

Qualifications

• One year of restaurant or customer service experience is preferred
• Excellent communication and interpersonal skills
• Positive attitude and enjoyment of the hospitality industry
• Ability to work in a fast-paced environment while maintaining composure
• Strong multitasking and time management abilities
• Attention to detail, ensuring accurate order-taking and payment processing
• Knowledge of food and beverage menus, including dietary restrictions and allergies
• Basic math skills for handling payments and calculating tips
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Physical stamina to stand, walk, and carry trays for extended periods

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities