Food Server

About Us

Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday. Working at our 220‑acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit. Join a team of dedicated professionals who welcome guests with big smiles and even bigger hearts. Our warm and open company culture is filled with country music and a spirit of camaraderie, supported by flexible scheduling, employee appreciation and training programs, discounts on room rates and restaurant meals, and access to the golf course and pro shop. We celebrate our team with special parties, casual happy hours, and other social activities that foster connection.

Compensation

• Tipped/Service Charge Eligible: Yes
• Discretionary Performance Bonus Eligible: No

Overview

Provide guests exceptional service to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures, and federal, state, and local regulations while meeting or exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during, and after shift for proper set‑up and cleanliness.
• Greet guests in a friendly and courteous manner and explain specials or restaurant promotions.
• Record order details, repeat the order to the guest for accuracy, and input the order into the Point of Sale system.
• Retrieve orders up to 30 lb from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
• Abide by all state, federal, and corporate requirements for serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve dessert items or specialty coffees upon request.
• Operate Point of Sale procedures to pre‑check orders and close out checks.
• Present the check to guests promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Willingness to “pitch‑in,” help co‑workers, and be a team player.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Understanding of appropriate table settings, service ware, and menu items.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to transport large trays weighing up to 30 lb through a crowded room continuously, with or without reasonable accommodation.
• Ability to operate beverage and toast equipment, with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills; ability to adapt communication style to different audiences.

Benefits

• Medical, Dental, and Vision insurance (Anthem Blue Cross Blue Shield and EyeMed).
• Vacation, sick, and holiday paid time off.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short‑ and long‑term disability plans.
• 401(k) Savings Plan with matching contributions.
• Discounts through “YouDecide” and Hotel Room Discount programs.
• Specific details and eligibility vary by location and employment status.