Food Server-Asia

About the role

We’re always looking for talented individuals who believe in having fun. Join us at PENN Entertainment, where the days and nights are fast-paced. You’ll work with a diverse group of coworkers who are passionate about helping people find and enjoy more fun.

Responsibilities

• Greets and welcomes each guest seated in assigned station.
• Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
• Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).
• Suggests items to guests based on expressed guest preferences.
• Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Resolves service issues according to established guidelines.
• Itemizes, totals, and presents check for payment to correct customers.
• Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent preferred.
• Minimum two (2) years of food server experience in a high-volume, full-service restaurant.
• Must have excellent customer service and interpersonal skills.
• Must be able to read, write, speak, and understand English.
• Able to maintain a high level of confidentiality and professionalism.
• Knowledge of table service procedures and table etiquette.
• Able to work collaboratively and communicate effectively with team members at all levels of the organization.

Qualifications

• Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.

Skills

• Customer service skills.
• Table service procedures and etiquette.
• Collaborative teamwork.
• Confidentiality and professionalism.

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.