Food Server - 2nd Shift (Asia-Azteca)

Job Details

Who WE are: Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

Job Titles Similar To This Role

Consistently following established sequence of service to provide the highest level of service to our guests
Built and established a personal clientele through guest interaction, name/face recognition
Anticipating guests needs and responding appropriately
Responsible for a cash bank to ensure quick service for our cash paying guests
Performing all opening and closing duties daily
Maintaining cleanliness of shift area and service bar/stations
Working as a team to insure the highest level of guest satisfaction
Following all policies and procedures set forth by the company
Following all health and safety regulations
Communicating effectively with management and team members alike
Maintaining the highest level of professionalism with both guests and team members
Responsible to comply with all managers and direct supervisor requests

Experience You Will Need

Proficiency in company operational systems, including:
Opening and closing procedures
Food and beverage knowledge
POS systems
Cash handling procedures
Proven ability to provide excellent service, handle customer inquiries, and resolve complaints effectively
Skill in accurately processing orders, handling special requests, and ensuring the correct presentation of dishes
Able to efficiently manage multiple tables and orders, ensuring timely service.
Able to handle unexpected situations or challenges, such as incorrect orders or customer issues, with a calm and proactive approach
Bilingual proficiency preferred, but not required

Physical Requirements

Carry and balance trays.
Lift up to 30 lbs.
Stand for long periods.
Navigate crowded spaces.
Handle fast-paced environments.
Flexibility in bending and reaching.
Adaptability to casino conditions, including bright lights and noise.

Certificates, Licenses, Registrations

Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks

Medical, Dental, Vision
401K: Matches 50% of your contribution, up to 4% of eligible contribution
Educational Tuition Reimbursement
Paid Time Off
Ventra Program, EAP programs, etc.

Salary Range

$11.40-$18

Company Statement On EOAA

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.