Food Server - 2nd Shift (Asia-Azteca)

Job Details Description Who WE are: Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success. Who WE Are Looking For A Food Server is responsible for creating a positive guest experience by taking orders, delivering food and beverages, and providing knowledgeable recommendations on menu items, including food, wine, beer, and spirits. As a representative of American Place Casino, they maintain a professional and friendly demeanor, ensure accurate and timely service, and support a smooth, enjoyable dining experience. Job Titles Similar To This Role Include Waiter/Waitress What Is Expected Of YOU Consistently following established sequence of service to provide the highest level of service to our guestsBuilding and establishing a personal clientele through guest interaction, name/face recognitionAnticipating guests needs and responding appropriatelyResponsible for a cash bank to ensure quick service for our cash paying guestsPerforming all opening and closing duties dailyMaintaining cleanliness of shift area and service bar/stationsWorking as a team to insure the highest level of guest satisfactionFollowing all policies and procedures set forth by the companyFollowing all health and safety regulationsCommunicating effectively with management and team members alikeMaintaining the highest level of professionalism with both guests and team membersResponsible to comply with all managers and direct supervisor requests Experience YOU Will Need Proficiency in company operational systems, including:Opening and closing proceduresFood and beverage knowledgePOS systemsCash handling proceduresProven ability to provide excellent service, handle customer inquiries, and resolve complaints effectivelySkill in accurately processing orders, handling special requests, and ensuring the correct presentation of dishesAbility to efficiently manage multiple tables and orders, ensuring timely service.Ability to handle unexpected situations or challenges, such as incorrect orders or customer issues, with a calm and proactive approach.Bilingual proficiency preferred, but not required Physical Requirements Carry and balance trays.Lift up to 30 lbs.Stand for long periods.Navigate crowded spaces.Handle fast-paced environments.Flexibility in bending and reaching.Adaptability to casino conditions, including bright lights and noise. Certificates, Licenses, Registrations Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations. Benefits/Perks Medical, Dental, Vision401K: Matches 50% of your contribution, up to 4% of eligible contributionEducational Tuition ReimbursementPaid Time OffVentra Program, EAP programs, etc. Salary Range $11.40-$18 Company Statement On EOAA American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.