Food Safety & Quality Assurance (FSQA) Technician

What You’ll Do

You play a critical role in protecting our guests, our team members, and our brand. Every day, your work helps ensure our food is safe, our quality standards are met, and our restaurants deliver on the Whataburger promise.

You Serve with Heart by supporting restaurants, suppliers, and partners with care, consistency, and a commitment to doing what’s right.

You Win as One by collaborating across teams to address issues, implement improvements, and drive shared success.

You Move Forward Boldly by using data, analysis, and a continuous improvement mindset to elevate our food safety and quality performance.

Day-to-Day Responsibilities

• Analyze quality and food safety data to identify trends, risks, and improvement opportunities
• Support and track corrective actions to ensure effective and timely resolution
• Partner with cross-functional teams to address food safety and quality concerns
• Evaluate supplier and product performance against internal and regulatory standards
• Aid in complaint investigations, root cause analysis, and risk assessments
• Prepare reports, dashboards, and documentation for FSQA leadership
• Support compliance with food safety regulations and company standards
• Contribute to continuous improvement of FSQA processes and procedures

Pay & Perks

• Competitive Weekly Pay Bonus Program that scales up to 2.5X payout potential based on company results
• 5 weeks PTO
• Flex Weeks
• Paid Corporate Holidays
• Paid Parental Leave
• 401(k) match $1/$1 up to 4%
• Competitive Medical, Dental and Vision Benefits
• Short-term and Long-term Disability Benefits
• Opportunities for Career Development and Growth
• Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
• Discounted Meals for You and a Guest
• Wireless Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and recognition for all you do
• Retailer Celebration Program

Required Experience

• A High School Diploma, GED, or equivalent work experience
• 3+ years of experience in food safety, quality assurance, or a related field
• Working knowledge of food safety systems and quality assurance practices
• Strong analytical skills with the ability to interpret data and identify trends
• Experience with root cause analysis and corrective action processes
• Proficiency in Microsoft Excel and reporting tools
• Clear written and verbal communication skills
• Strong organizational skills and ability to manage multiple priorities

Desired Experience

• Experience supporting foodservice, restaurant, or manufacturing environments
• Familiarity with supplier quality management and performance evaluation
• Experience working cross-functionally to drive process improvements
• A continuous improvement mindset with a proactive problem-solving approach
• Experience preparing presentations or reports for leadership audiences