Food Runner / Room Service / Host - F&B Support Role

Position Summary

Responsible for timely and efficient food delivery to F&B outlets and guest rooms, while maintaining cleanliness, organization, and strong communication within the team.

Essential Duties and Responsibilities

• Deliver food promptly and accurately to F&B outlets and guest rooms.
• Answer and process room service phone orders accurately and efficiently.
• Prepare trays and carts for room service delivery, ensuring all necessary utensils and accompaniments are included.
• Inspect food and beverage items to ensure they meet quality and presentation standards prior to delivery.
• Retrieve room service trays and carts in a timely manner.
• Deliver VIP amenities and special orders as assigned.
• Maintain knowledge of daily specials and menu offerings.
• Assist with resetting tables and seating guests as needed.
• Clear dirty dishes and glassware from wait stations and dining areas.
• Stock and replenish wait stations, salad dressings, bread stations, and room service supplies as needed.
• Maintain cleanliness of kitchen, room service areas, carts, and all workspaces; complete end-of-shift cleaning duties.
• Communicate effectively with hosts, servers, bartenders, and kitchen staff to ensure smooth service operations.
• Support dining room operations as needed to ensure efficient guest service.
• Responsible for greeting and escorting guests to their table, providing menus, assisting guests with their chairs, water, and coffee (a.m. only).
• Responsible for keeping host station clean, including checking, and replacing soiled menus.
• Assists servers in changing over tables for the next meal period.

Qualifications

• A friendly, professional demeanor and passion for hospitality.
• Strong communication and multitasking skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Team-oriented attitude and willingness to help wherever needed.