Food Runner- Plum Lounge

About the role

The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Participate in all elements of service including duties that are the primary responsibility of support positions, including but not limited to running food from expo to table, pre-bussing, clearing tables, resetting tables, pouring water, running beverages.
• Describes briefly each dish as it is served to the table, stating the name of the dish and 2 notable ingredients.
• Answers any additional questions that the guest may have.
• Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories.
• Receives clean china, silverware and glassware from dishwashers to polish and stock.
• Quickly delivers food from the kitchen to guests as instructed by management and chefs.