Food Runner - FT

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

Responsibilities

• Provide the highest quality service to guests while maintaining the highest standards of cleanliness and sanitation.
• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees at all times.
• Keep all work areas clean and properly stocked according to the current meal period.
• Maintain clean and properly set tables according to property-specific standards.
• Break down trays of soiled dishes and linen in the dishroom area following established standards.
• Assist with pre-bussing tables and promptly resolve guest requests.
• Complete daily opening and closing duties and cleaning as outlined in the side-work checklist.
• Answer the phone in an attentive, courteous, and efficient manner.
• Assist fellow employees as needed throughout the shift.
• Perform additional duties as requested by management.

Requirements

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Flexible and long hours may be required.
• Heavy work: Exerting up to 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, carry, push, pull, or move objects.
• Ability to stand during the entire shift.
• Effectively communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Listen, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Identify problem areas and assist in implementing solutions to maximize productivity.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.