Food Runner / Cook I - City Cruises Chicago

Hornblower Group is a global leader in experience and transportation, with a 100-year history spanning water- and land-based experiences, ferry and transportation services, vessel maintenance, and reservation/ticketing solutions. Operating in over 10 countries and 50 U.S. cities, Hornblower serves more than 20 million guests annually through brands like City Cruises, Walks, Devour, NYC Ferry, and Puerto Rico Ferry.

About the role

The Cook I will provide buffet maintenance and replenishment, deliver food from the galley to designated areas, and assist in routine cleaning of galley and buffet spaces while delivering exceptional hospitality.

Responsibilities

• Provide exceptional hospitality to coworkers and guests as outlined in the RESPECT service system.
• Maintain and replenish buffet areas, ensuring accurate food rotation for freshness and quality.
• Read and interpret the ticketing system to deliver trays of food to the correct locations.
• Promptly and efficiently transport hot and cold food items from the galley to the dining cabin.
• Receive, organize, portion, arrange, and garnish hot line food orders for service.
• Assist in routine galley cleaning, including daily equipment sanitation, food preparation surface cleaning, and floor mopping.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Perform additional assigned duties as needed.

Requirements

• At least one (1) year of previous kitchen/culinary experience preferred.
• High school diploma or equivalent preferred.
• Energetic and enthusiastic personality.
• Ability to take direction and work under close supervision.
• Strong written and verbal communication skills for interacting with coworkers and guests.
• Service-oriented mindset with a focus on helping others.
• Ability to work extended periods without sitting.
• Capable of handling strenuous tasks in a warm work environment.
• Must be able to lift and move heavy items, such as cases of provisions and large containers of prepared foods.
• Availability to work on all major holidays.
• Must meet minimum state age requirements.