Food Runner/Busser

The Westerfield Club in Tuscaloosa, AL, part of Troon, is seeking a driven individual to join a fast-paced hospitality team.

About the role

Assists servers in providing efficient service by delivering orders from the kitchen to guests and keeping back-of-house areas clean, organized, and stocked. Creates memorable dining experiences through personalized and genuine interactions.

Responsibilities

• Assures all material used by servers and expeditors is clean and ready for daily operation.
• Knows the position of each diner’s chair in the dining rooms and lounges.
• Sets the outside line with under-liner plates, flatware, doilies, linen napkins, and other items needed for food delivery.
• Organizes plates in the window and matches each with tickets to run food to tables.
• Sets tables according to facility standards.
• Answers guests’ questions about ingredients and menu items.
• Informs restaurant staff about customers’ feedback or requests (e.g., when they ask for the check).
• Ensures each menu item is prepared exactly as outlined on the ticket.
• Delivers food orders from the kitchen to customers’ tables rapidly and accurately.
• Corrects menu items with the chef or expeditor before delivery to meet exact specifications.
• Removes unused place settings and clears dishes upon completion of a course.
• Keeps workstations stocked with necessary items and ingredients.
• Cleans workstations, takes out trash, and vacuums the dining room.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Requirements

• High school education or up to one month of related experience or training, or an equivalent combination of education and experience.
• Previous experience as a Food Runner or similar entry-level restaurant role (preferred).

Physical Demands

• Frequently stands, walks, talks, and hears.
• Frequently uses hands and regularly reaches with arms and hands.
• Occasionally climbs, balances, stoops, kneels, crawls, crouches, tastes, or smells.
• Frequently lifts up to 10 pounds and regularly lifts up to 50 pounds.
• Regularly carries trays above the head with plates of food to tables in the dining room and lounge.
• Occasionally works in wet or humid conditions (non-weather); may come into contact with fumes, airborne particles, or toxic/caustic chemicals.
• Moderate noise level in the work environment.

Certifications

• ServSafe Certified (Food Handler & Alcohol) or TIPS equivalent.

Skills

• Ability to read and speak English (required for communicating with customers and coworkers, and understanding equipment manuals).
• Meets state age requirements for handling alcoholic beverages.
• Strong multitasking and communication skills.
• Attention to cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in golf, hospitality, and residential communities. With over 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals opportunities to grow within a globally respected organization.