Food Runner, Binchotan Bar & Grille (Casual)

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion.

About the role

Binchotan Bar & Grille is where fireside cooking meets modern flair. At Fairmont Orchid’s hottest new restaurant, guests explore the long-running creative culinary exchange between Hawai’i and Japan at our traditional northern Japanese grill utilizing centuries-old practices of robatayaki: fireside cooking, grilled to perfection. Originating from Hokkaidō, Japan, robatayaki reflects the seafaring lifestyle: seasoned fishermen grilling up their fresh catch over the irori, or glowing white coals, served sizzling hot.

Responsibilities

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
• Distribution and delivery of guest’s food orders out onto the service floor and serving them at their tables to the correct guest.
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features.
• Assist servers in proper garnishing of all menu items ordered.
• Maintain cleanliness of all chinaware. Monitor quality and consistency of all menu items being served.
• Maintain clean and orderly condition of the service line station.
• Daily requisition of all food condiments and ensure adequate stock levels of all necessary dishware, linen and condiments for daily service operations.
• Try to remember individual patron’s names and their preferences to extend a personalized service.
• Ensure that all food & beverage are served according to service standards.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
• Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Benefits

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees (available for full-time or part-time employees).
• Employer-paid coverage for group life and accidental insurance coverage ($7,500) + coverage available for your ‘ohana.
• 401(k)/retirement savings plan & matching program.
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount on services offered in our Spa Without Walls.
• Employee discounts at Accor properties (5,000+ hotels worldwide) + Friends & Family rates.
• Complimentary meals in our employee dining facility.

Pay

Hourly Rate: $26.12 USD