Food & Nutrition Associate, Lead

Responsibilities

• Performs all food service staff level functions, as needed, in the support of various sections in the department.
• Oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety.
• Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed.
• Gives input into disciplining and evaluating staff.
• Makes input into scheduling needs.
• Affords input into supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed.
• Performs supervisory duties in the absence of the department leader.
• May assist with projects to ensure accurate and timely completion.
• Assists in providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position.
• Provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager.
• Works with manager to formulate plan for professional development.
• Attends educational in-services as appropriate.
• Ensures staff adhere to Department of Health standards.
• Follows-up on customer complaints and attempts to resolve issues.
• Performs open and close activities.
• Assists manager in training staff on proper food service prep procedures, developing staff for advancement; including new hires.
• Conducts daily team huddles and assists leadership with planning staff meetings/ in-services.

Qualifications

• High school diploma or equivalent.
• Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred.
• Demonstrated skills in customer service, must be able to read, write, and communicate effectively.
• Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately.
• Maintains Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire, with the exception of Leads who support Call Center Operations.